Convergys
Convergys opens second contact centre in St. John’s
Convergys Corporation (NYSE: CVG), a global leader in
integrated billing, employee care, and customer care services,
is expanding its operations in St. John’s by opening a second
location at the Village Mall Centre on Topsail Road. Convergys
expects to create approximately 300 new jobs dedicated to its
Employee Care business.
Convergys Employee Care provides benefits administration, human resource administration, learning, payroll administration and recruiting and staffing services to several major global companies that have long-term human resource services contracts with Convergys. Convergys specialists in the new Employee Care service centre in St. John’s will answer phone calls from employees and assist them with human resource needs Monday through Friday.
“The key to our success in St. John’s is the availability of a skilled and professional workforce and the support we receive from the local and provincial governments. Our employees are dedicated to providing our clients with the highest level of customer and employee care services,” said Michael Roberts, director of operations. “We look forward to growing our new Employee Care facility and bringing new jobs to the Newfoundland and Labrador region.”
Convergys opened its first contact centre in St. John’s in 2000 on Torbay Road. Earlier this year, Convergys expanded the Torbay Road location and currently employs over 1,500 individuals who provide customer service and human resources support to major companies in various high growth industries such as communications and automotive.
“The Convergys expansion supports our government’s commitment to strengthen the economy of Newfoundland and Labrador," said Trevor Taylor, Minister of Innovation, Trade and Rural Development. “Convergys has a successful history in providing skilled jobs and career opportunities for the people of our province and we look forward to the continued success of the company.”
The Topsail Road facility is the 16th location for Convergys in Canada. Convergys has operated in Canada since 1994 and employs over 14,000 people in Cornwallis, Halifax, New Glasgow (2) and Truro, Nova Scotia, Brandon and Winnipeg, Manitoba, St. John's (2), Newfoundland and Labrador, Ottawa and Welland, Ontario, Kamloops, British Columbia and Edmonton (2), Lethbridge and Red Deer, Alberta.